BEST : English for Customer Care
Business English Special Topics : English for Customer Care
One of 31 courses in our BEST Series, "Best : English for Customer Care" is ideal for those already employed in the customer care field who want to communicate better in English, and for those preparing for or seeking employment in the field.
An intense 25-30 hour short-course in which participants make progress very quickly, it can be taught as:
The course book includes :
The course includes grammar and phrases commonly used in the customer care field and covers the following topics:
You can use the information request form below to obtain more details and pricing information.
One of 31 courses in our BEST Series, "Best : English for Customer Care" is ideal for those already employed in the customer care field who want to communicate better in English, and for those preparing for or seeking employment in the field.
An intense 25-30 hour short-course in which participants make progress very quickly, it can be taught as:
- an in-company course over several weeks;
- part of a longer block of classes built around a course book such as Oxford University Press' International Express; or
- a three day, intensive in-company seminar.
The course book includes :
- Engaging topics, motivating role-plays, and a variety of exercises to provide a framework for studying the customer field;
- Tip boxes in each unit of the course book include key language points, useful phrases, and strategies;
- STARTER section at the beginning of each unit with warm-up and awareness-raising activities that make preparing to engage the material easier;
- OUTPUT sections at the end of each unit encourage discussion and reflection;
- Answers, transcripts, and a glossary of useful phrases at the back of the course book help participants learn and review more effectively;
- Self-study material on the interactive MultiROM includes realistic listening extracts and interactive exercises for extra practice.
The course includes grammar and phrases commonly used in the customer care field and covers the following topics:
- CC business and jobs,
- skills and qualities for good customer care,
- body language,
- a company visit,
- meeting do's and dont's,
- at a trade fair,
- the invisible customer,
- general telephoning,
- being courteous,
- making arrangements,
- taking an order,
- hotline,
- first impressions,
- clarifying and checking,
- effective letters and e-mails,
- the 5 c's of customer care writing,
- complaint strategies and policies,
- letter of apology,
- problem solving,
- softening bad news and apologizing.
You can use the information request form below to obtain more details and pricing information.